FAQ: Our Services

What is your contact information?

Please see our Contact Us page for our full contact information.

What are your hours of operation?

Our office and call centre are open Monday to Friday, 8:30 a.m. to 4:30 p.m. ET. Our online chat is available from 8:30 a.m. to 7:00 p.m. Monday to Thursday and 8:30 a.m. to 4:30 p.m. on Fridays. We are closed on statutory holidays.

We do offer extended hours for email and telephone services during peak application processing times, such as around the Equal Consideration Date. These hours will be posted on our Contact Us page as the time approaches.

What about students with special needs?

We strive to be AODA compliant for users with special needs. If for any reason you are not able to access information on this website, please contact us at 519-763-4725 or toll-free at 1-888-892-2228.

For information on special needs services at individual colleges, please contact the colleges directly.

How do I get help?

You can get help from us using any of the methods listed on our Contact Us page.

What is your Privacy Policy?

Please read our Privacy Policy page.

What does OCAS stand for?

OCAS stands for Ontario College Application Service, which is the corporate brand for our organization used by our stakeholders (high schools, school boards and colleges). ontariocolleges.ca is the brand name we use for our customers - our applicants.

Do you offer career counselling?

We don't offer career counselling. To talk about your options, speak to a high school guidance cousellor, contact a career counsellor at one of the colleges, or use the career planning tools offered by Employment Ontario.